Terms and conditions

Terms and conditions

Ordering and payment

When booking a hotel room via online booking or by contacting the hotel, please confirm the reservation with a credit card. An authorization on the card will take place, but an actual payment will only take place at the hotel upon arrival. However, if you make a non-refundable booking, the amount will be charged within the next 12 hours.

Cancellation:

Cancellation of room - our cancellation policy is as follows:
- Direct booking via the hotel - 5 days prior to arrival via email
- Booking of non-refundable nights cannot be canceled or refunded

Please note that cancellations can be made no later than 15:00 - 5 days prior to arrival. We reserve the right to charge full payment for the entire stay in case of late cancellation, no show, early departure or late arrival. For reservations made less than 5 days before arrival, the cancellation deadline is 48 hours.

Cancellation of a party/conference:

Cancellation or reduction of a party/conference for 12 persons/6 rooms or more must be received by Plesners Badehotel in writing (by e-mail) no later than 4 weeks prior to arrival in order to be free of charge.

After this, a maximum of 50% of the final booked event can be canceled. Please note that in order to cancel the maximum 50%, the cancellation must be made as below:

- 30 - 15 days before arrival, up to 50% of the final booked event can be freely canceled.
- 14 days prior to arrival, the event is binding and it is no longer possible to cancel or make changes to the booking.
- In the event of no-show, late arrival, early departure or later cancellation or reduction, Plesners Badehotel is entitled to compensation corresponding to the full price of the late-canceled services in the final booked event.

Pets and pets

We have some rooms where dogs are very welcome. Please contact the hotel for more information before booking.

Arrival and departure

Arrival from 14:00 - June, July, August and public holidays from 15:00.

Earnings no later than 11:00 a.m.

Forgotten cases

'Lost property' can be forwarded to the guest's address for a fee of DKK 75,- + postage. We store 'lost property' for one month, after which the items are sent for recycling.

Rules of order

If the room is left in a condition that requires extra cleaning (in the form of dry cleaning and extra washing), we reserve the right to charge DKK 3000 or the higher amount to cover the cost of repair.

Remember that all our rooms are non-smoking and therefore smoking is not allowed in your room. Smoking is only allowed in approved and marked areas. This applies to cigarettes, vapes and the like. In case of unauthorized smoking, we charge DKK 3000 for extra cleaning.

Drinks brought with you may only be consumed in your hotel room and not in other parts of the hotel.

Liability in case of damage

The guest or the guarantor of the room is responsible for any damage that may occur during the stay.