Reception Manager

Front Desk Manager with a passion for service and leadership for Plesner's Badehotel in Skagen

Are you a natural host who thrives on responsibility, and can you motivate your team to deliver exceptional experiences? Plesners Badehotel in Skagen is looking for a dedicated and organized Front Desk Manager to lead our front-of-house operations.

As the Front Desk Manager at Plesner’s Badehotel in Skagen, you will have overall responsibility for the day-to-day operations of the front desk and for managing the front desk team. You will play a key role in ensuring a professional guest experience and a high level of service.

Your primary responsibilities

• Management and Motivation: Responsible for shift scheduling, recruitment, training, and day-to-day management of 5 employees
• The Guest Experience: Ensuring a high level of service and handling complex guest inquiries with a smile
• Operational Optimization: Optimizing work processes, including the management of the Picasso booking system and the Salto key system, as well as invoicing
• Quality Assurance: Maintain and develop standards for service and professionalism at the front desk
• Collaboration: Close communication with other departments, such as housekeeping, sales, the technical department, and the kitchen, to ensure a smooth workflow
• Employee Coaching and Motivation – Conducting Performance Reviews
• Joint responsibility for recruiting and training new employees
• Coverage of shifts during sick leave
• Create a schedule in Planday
• YieldPlanet, Corporate Agreements, Allotment Management
• Ordering various office supplies/keys

We imagine that you…

• Has experience in a similar position, preferably as a front desk manager or supervisor at a hotel or in a large company
• Is a strong communicator who speaks and writes fluently in Danish and English (knowledge of additional languages is a plus)
• Has a natural ability to keep track of everything—even when things are hectic and the phones are ringing
• Is solution-oriented, empathetic, and able to create a positive work environment for your team
• Has solid experience with IT systems; experience with the Picasso Hotel booking system is a plus but not required + administrative tasks

We offer

• An exciting management position at a dynamic company: On June 28, the Maskinrummet Experience Center in Skagen will open
• Excellent opportunities for personal and professional growth
• A dedicated team of colleagues who place a high value on collaboration and job satisfaction
• Salary based on qualifications, as well as benefits such as a pension and health insurance

Application

If this sounds like you, don’t hesitate to send us your application and resume, as we’re conducting interviews on an ongoing basis.

Please send it to Director Ulrich Bastrup atub@plesnersbadehotel.dk. We look forward to hearing from you😊.